Refund and Cancellation Policy

At Albionni HK Limited, we take immense pride in the craftsmanship and quality of our custom, tailor-made garments. Because each suit, shirt, and clothing item is uniquely crafted to your precise individual measurements and stylistic specifications, our operational policies are outlined below:

  1. Order Cancellations & Modifications
    • Timeframe:Since fabrication and fabric cutting begin almost immediately after an order is confirmed, you may request changes or a full cancellation within 24 hours of placing your order or submitting your final measurements.
    • Process:To cancel or modify an order, please contact us immediately via email at dinesh@albionni.com or through our official WhatsApp business channel.
    • After 24 Hours:Once the fabric has been cut and production has commenced, we cannot accept cancellations, modifications, or issue refunds for changing your mind.
  1. Alterations and Fit Guarantee
  • Because our garments are bespoke and tailor-made to the measurements provided, we do not offer direct refunds for fit issues.
  • Instead, if a garment does not fit perfectly upon arrival, please contact us within 14 daysof delivery with clear photographs detailing the fit discrepancies.
  • We will review the case and, at our discretion, arrange for local alteration credits or have the item sent back to us for adjustments to ensure your complete satisfaction.
  1. Defective or Damaged Items
  • In the rare event that a garment arrives with a manufacturing defect, incorrect fabric, or transit damage, please contact us at dinesh@albionni.comwithin 7 days of receipt.
  • Please provide your order number alongside clear photographs of the damage or error.
  • If a defect is verified, we will arrange a complimentary priority replacement or repair of the item at absolutely no additional cost to you.
  1. Administering Refunds
  • Approved refunds (applicable only under sections 1 and 3) will be processed back to the original credit/debit card used during the checkout link payment.
  • Please allow 5 to 10 business daysfor the refunded amount to reflect on your card statement, depending on your local banking institution’s processing cycles.

 

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