Frequently Asked Questions
Q: Where Is Albionni (HK) Limited Located?
A: We are a premier tailoring company based in Hong Kong, with our office and workshop located there. Despite our base in Hong Kong, we ship our products worldwide.
Q: How good are the products of Albionni (HK) Limited?
A: Our products are of exceptional quality, backed by a fit and quality guarantee. We take pride in our experienced tailors, meticulous handwork, and rigorous quality control measures in our workshops.
Q: Can I touch the fabrics of suits and shirts before I order them?
A: Yes, we can arrange for our representative to visit you with fabric samples at your convenience. If our representative is unavailable, we will mail the samples to you as soon as possible.
Q: How long will it take for me to receive the goods I order?
A: We understand the importance of fast delivery. Generally, we complete orders within 10 days of receiving your request from our regional representative. It typically takes about 3 weeks for you to receive your order.
Q: Which locations can the products be delivered to?
A: We deliver our products worldwide via speed post or the best available courier services.
Q: Is there a minimum amount of purchase?
A: No, there is no minimum purchase requirement. You can start with ordering even just one suit and one shirt. We want you to be completely satisfied with our service.
Q: What is the procedure to get a custom-made suit?
A: The process involves three main steps:
Discuss your requirements with our representative, select fabrics, and finalize the design.
Customize your garment details.
Get measured by our representative or enter your measurements on our online store. We store your measurements and photographs for future reference.
Q: Do you make ladies’ suits?
A: Absolutely! We create custom suits for women to ensure they look their best.
Q: Where is my order being tailored?
A: All orders are hand-tailored in our workshop in Hong Kong.
Q: Do I need to get measured every time I order?
A: No, once you have been measured by our representative or have entered your measurements online, we keep your records on file for ten years. You can reorder with the same measurements if they haven’t changed.
Q: What happens if the garment does not fit the first time around?
A: If the garment doesn’t fit, inform us or our regional representative. We will arrange to have it sent back to Hong Kong for necessary alterations at no extra cost. If the garment is completely incorrect, we will create a new one for you.
Q: Are new fabrics available frequently?
A: Yes, we introduce new fabrics twice a year. Let us know if you have specific requests, and we will do our best to accommodate them.
Q: Does each customer get a personalized pattern?
A: Absolutely! Each customer receives a precise paper pattern based on their measurements and preferences. Our commitment to quality is consistent for all customers.
Q: Can I order white collars and/or cuffs?
A: Yes, at no extra charge.
Q: Do I need to worry about shrinkage?
A: No, our fabrics are pre-shrunk. We account for residual shrinkage of 2-3% when making your shirts.
Q: Will my shirt tails be long enough?
A: Yes, shirt tails are tailored based on your height and weight for your complete satisfaction.
Q: Can you duplicate the fit of a favorite shirt?
A: Yes, provide your shirt to our representative or send it with your order, and we will duplicate the fit, incorporating any changes you want.
Q: Do you share your customer list with other companies?
A: Never. We respect and value your privacy.
Q: How can a friend contact you about building his wardrobe?
A: Invite your friend to visit our “Contact Us” page and write to us. We respond to every inquiry and look forward to being of service.
Q: How are you different from other custom tailors on the Internet? Why should I choose you?
A: Our difference lies in our dedication to client care. It shows in our craftsmanship, attention to detail, responsiveness, and the value of each garment that bears the name Albionn